Services
IT Maintenance
Services
Product release is only the beginning. Use our software and IT maintenance services to ensure your product’s optimal performance and security and reduce costs.
Types of IT maintenance services
Here are the main kinds of IT maintenance you can expect when working with us:
T01
Preventive IT maintenance
This service category involves all jobs related to ensuring your product’s smooth operation, including 24/7 monitoring, regular updates, regular patch management, and installing security fixes.
T02
Corrective IT maintenance
This service type focuses on solving issues when they arise, such as restoring system backups or fixing product bugs before they impact the end-user.
T03
Proactive maintenance
Proactive IT maintenance is the process of working with the existing system to upgrade its elements when they become optimal, balancing performance with cost and minimising disruption to users.
Our software & IT maintenance process
Here’s what you can expect when handling your software maintenance with us:
A01
Problem
identification
During the first phase, we focus on identifying the issues, bugs, and possible enhancements in the software.
This step involves gathering user feedback, data from logs and monitoring systems, and other information that helps spot improvement areas.
A02
Analysis
This stage involves a thorough analysis of all logged issues, often followed up by additional investigations, debugging sessions, root-cause analysis, and feasibility studies.
The result is a practical assessment of the risks and implications of the recommended maintenance jobs.
A03
Design
In this phase, we design solutions for the identified issues, which may involve suggesting changes to the software architecture or conceptualising new features.
Before implementation, all new solutions need a review with stakeholders to ensure full alignment with your organisational objectives and expectations.
A04
Implementation
This phase involves implementing the planned maintenance activities like coding, config changes, and adding new features.
All work takes place during periods that don’t interrupt your regular operations, while version control systems help us manage changes without damaging your software integrity.
A05
System testing
& user acceptance testing
During this phase, the updated software is thoroughly tested to determine whether the changes meet the specific requirements. Testing may involve test cases, regression testing, and multiple performance tests.
Finally, in the user acceptance testing (UAT) phase, end-users and stakeholders test the updated software to ensure its functionality and usability. Their feedback also fuels the final software adjustments and corrections.
A06
Delivery
Finally, the updated software gets into the production environment, following a carefully predefined rollout plan.
The plan also involves backup strategies, which enable a quick rollback to the previous version in case of any issues.
This stage also includes updating technical documentation and user manuals to reflect all changes made within maintenance tasks.
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FAQ: Software & IT maintenance with Internetum
Frequently asked questions
Software & IT maintenance refers to tasks such as updating, monitoring, and optimising software apps and systems to ensure smooth operations and security.
In some cases, maintenance can also involve adding new features and other product updates following user and stakeholder feedback.